Frequently Asked Questions

Select the date, duration and number of people. Choose an available time slot and complete payment through Stripe. You will receive a confirmation by email.

You can let us know by emailing info@rosasnegrasbdsm.com with your booking code and we will cancel it. Once a booking is confirmed, the amount paid is non-refundable, whatever the notice given. Date or booking changes are not accepted either. This is because, once confirmed, the room is held exclusively for you and removed from availability. Please check the date, time and duration carefully before completing payment. The security deposit is separate and is released at no charge.

We accept all credit and debit cards through Stripe. Payment is secure and encrypted. We do not store card data.

The charge will appear as \"Rosas Negras\" on your bank statement.

The rental includes exclusive use of the room for the contracted time, with all available equipment. Cleaning time between bookings is included in the price.

Each room has a maximum capacity indicated in its description. The base price includes a set number of people; additional guests have a per-person surcharge.

Yes. The facilities have discreet access. The exact address is provided in the booking confirmation email.

We only verify that visitors are over 18 years old. We do not keep copies of identity documents.

We are open every day from 10:00 — 22:00. With the overnight rate you can check in until 23:00 and check out from 09:00 the next morning. Bookings can be made online in advance.